Help & Support
Need a hand? Most questions are answered below. If not, email support@sirenastories.com and we’ll get back to you.
Getting started
What is Sirena?
Sirena is a safe-for-work app for chatting with AI characters — companions, mentors, and characters for interactive stories. The characters are AI software, not real people.
How do I start a chat?
Browse characters on the Home tab, open one, and tap Start Chat. Type a message to begin.
Credits & subscriptions
How do credits work?
Sending messages uses credits. Free accounts get a daily allowance; you can buy credit packs or subscribe to Pro for a much higher daily limit and no ads.
What does Pro include?
Pro removes ads and raises your daily message limit. Choose weekly, monthly, 3-month, 6-month, or annual billing. Prices are shown on the paywall before you buy.
How do I manage or cancel my subscription?
Subscriptions are billed by the store you bought from.
- iOS — Settings → [your name] → Subscriptions.
- Android — Google Play app → profile icon → Payments & subscriptions → Subscriptions.
Cancel at least 24 hours before the period ends to avoid the next charge.
Refunds
Purchases and refunds are handled by the store, not by us. On iOS, request a refund at reportaproblem.apple.com. On Android, use your Google Play order history or Google Play’s refund request form.
I bought credits but don’t see them
Credits usually appear within a few seconds. If not, force-close and reopen the app, or tap Restore Purchases in Settings. Still missing? Email us with your App Store or Google Play receipt / order number.
Safety & content
How do I report a character or message?
Tap the … menu on any character or message and choose Report. See our Community Guidelines for what’s allowed.
Why was my message blocked?
Sirena screens messages and AI replies for safety. If something is blocked, it likely triggered our moderation filters. Rephrasing usually helps.
Account
How do I delete my account?
Go to Settings → Account → Delete Account. Your account is deactivated immediately and permanently removed after a 30-day grace period. Already uninstalled the app, or want to know exactly what gets deleted and what we keep? See Delete your account & data.
How do I export my data?
Go to Settings → Privacy → Request Data Export. We’ll prepare a download and notify you when it’s ready.
How do I change my ad settings?
Pro removes ads entirely. On the free tier, where a consent form is required in your region, open Settings → Privacy → Privacy options to change or withdraw your ad consent — this works the same on iOS and Android. You can also reset your advertising ID in iOS Settings → Privacy & Security → Tracking or Android Settings → Google → All services → Ads.
Still need help?
Email support@sirenastories.com with your device model, your iOS or Android version, the Sirena app version, and a short description. Screenshots help.